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Customer Service

Welcome to Customer Service

Here’s some information on basic questions you may have, or you can Click Here for a form to contact us for more information. Thank you!

Payment Options
We accept Visa, Master Card, or American Express for all orders (internet, phone, fax, mail). Open account terms may be extended to business or government agencies pending credit application and approval. If you have an existing open account, all that is required when ordering via the internet is a Purchase Order number (may fill in with verbal). Upon submission of your order, Darley will verify your account information before processing the order. International orders shall be placed by approved credit in favor of W.S. Darley & Co.. Dollars
We are proud to offer Dollars. It's our way to thank you for shopping on Account holders receive 3% back with every purchase that can be used on future online purchases. Learn more about Dollars.
Damaged Goods
In the event you receive a damaged or short shipment, you must immediately file a claim with the carrier. Under ICC regulations, this claim is the consignee's (your) responsibility. Please contact our customer service department by completing the form above (indicate product return), 1-800-323-0244 or email us by clicking here for assistance.
When returning any part of your order, please contact our customer service department FIRST by sending us an email or calling 800-323-0244 with the Darley order number and the specifics of your situation. If you return a package, a representative will provide you with an Instructions For Returning Merchandise form to enclose in the package. Carefully repackage the merchandise using the original packing material, if possible, to prevent damage in transit. All returned items should be in the same condition as when delivered. Packages can be sent to W.S. Darley & Co., 325 Spring Lake Drive, Itasca, Illinois, 60143 USA. Please insure it for full value and keep all your postal and insurance receipts.
Price Quote/ Special Products
If you are purchasing products in quantities or need a special or new product not found in our catalog, we are happy to provide you with a special price quote. Please click here to contact us.
Website Security
At Darley, we have taken the necessary steps to ensure that your online purchase is safe and secure using Verisign information security services. Please contact us immediately if your browser indicates that your connection is not secure when you submit your order.
Informational Product Listings
Please note that certain products listed on this site are for informational purposes only, and for reasons beyond our control, we are not authorized to sell these products online. These products are marked accordingly. However, certain browsers and devices may allow you to place these items in your cart and check out. We are working to repair these glitches, but Darley will not process payment or orders for any of these items. We reserve the right to cancel any order placed for these items online. If you have questions or want information on purchasing these products via a Darley representative, don't hesitate to contact us at 1-800-323-0244.

Still have questions?

Click here to send us an email.

Give us a call at 1-800-323-0244 or 1-630-735-3500

You can send us a fax at 1-630-735-3560

Our mailing address is 325 Spring Lake Dr., Itasca, Il 60143

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