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Customer Service

Welcome to Customer Service

You can reach us by email with general questions at: [email protected]

Give us a call at 1-800-323-0244 or 1-630-735-3500

You can send us a fax at 1-630-735-3560

Our mailing address is 325 Spring Lake Dr., Itasca, Il 60143

Here’s some information on basic questions you may have, or you can Click Here for a form to contact us for more information. Thank you!

Payment Options
We accept Visa, Master Card, or American Express for all types of orders (internet, phone, fax, mail). Open account terms may be extended to business or government agencies pending credit application and approval. If you have an existing open account, all that is required when ordering via the internet is a Purchase Order number (may fill in with verbal). Upon submission of your order, Darley will verify your account information prior to processing the order. International orders shall be placed by approved credit in the favor of W.S. Darley & Co..
Damaged Goods
In the event you receive a damaged or short shipment, you must immediately file a claim with the carrier. Under ICC regulations this claim is the consignee's (your) responsibility. Please contact our customer service department by completing the form above (indicate product return), 1-800-323-0244 or [email protected] for assistance.
When returning any part of your order, please contact our customer service department FIRST by completing the above form (indicate product return), email [email protected] (or 800-323-0244) and include your Darley order# and the specifics of your situation. If you will be returning a package you can print out and fill in the Instructions For Returning Merchandise form to enclose in the package. Carefully repackage the merchandise using the original packing material if possible, to prevent damage in transit. All items that are returned should be in the same condition as when delivered. Packages can be sent to the to W.S. Darley & Co., 325 Spring Lake Drive, Itasca, Illinois, 60143 USA. Please insure it for full value and keep all your postal and insurance receipts.
Price Quote/ Special Products
If you are purchasing products in quantities or are in need of a special or new product which is not found in our catalog, we are happy to provide you with a special price quote. Please contact us for the necessary forms.
Website Security
At Darley we have taken the necessary steps to ensure that your on-line purchase is safe and secure using Verisign information security services. Should your browser indicate that your connection is not secure at the time you submit your order, please contact us immediately.
Informational Product Listings
Please note that certain products listed on this site are for informational purposes only and for reasons beyond our control we are not authorized to sell these products online. These products are marked accordingly, however certain browsers and devices may allow you to place these items in your cart and check out. We are working to repair these glitches, but please note that Darley will not process payment or orders for any of these items. We reserve the right to cancel any order placed for these items online. If you have any questions or would like information on how to purchase these products via a Darley representative please contact us directly at 1-800-323-0244.

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